支持
遇到问题或有建议？我们很乐意帮忙。
联系我们
邮箱：support@echobox.cc（通常 1–2 个工作日内回复）
常见问题
音盒能听什么音乐？
音盒播放的是你自己服务器或网盘里的音乐。它本身不提供曲库，需要你先连接一个支持的来源。
支持哪些来源？
Navidrome / OpenSubsonic、群晖 Audio Station、Emby，以及 115、阿里云盘、夸克、百度网盘、WebDAV、SMB。
如何添加音乐服务？
进入「音乐库 → 音乐服务 → 添加」，选择服务类型，填写服务器地址与账号信息即可。网盘则按提示完成授权。
试听 5 首后如何解锁完整播放？
在 App 内的购买页选择按月、按年或买断，通过 App Store 完成购买。一份有效购买在同一 Apple 账号下解锁 iPhone、iPad、Mac 与 Apple TV。
如何管理或取消订阅？
在 iPhone/iPad/Mac 的「设置 → Apple ID → 订阅」中管理。购买、退款与账单问题由 Apple 处理。
如何恢复购买？
在同一 Apple 账号登录后，购买页的「恢复购买」会重新校验你的权益。
Apple TV 上加载真实曲库很慢或卡顿？
首次连接大型曲库时需要从你的服务器拉取数据，请给它一点时间；封面会在本机缓存，之后会更流畅。若持续异常，请把服务器类型与曲库规模发到支持邮箱。
如何删除我的数据？
见 数据与账户删除。
Support
Hit a problem or have a suggestion? We're happy to help.
Contact
Email: support@echobox.cc (usually within 1–2 business days)
FAQ
What music can EchoBox play?
EchoBox plays music from your own server or cloud drive. It provides no catalog of its own — you connect a supported source first.
Which sources are supported?
Navidrome / OpenSubsonic, Synology Audio Station, Emby, plus 115, Alibaba Cloud Drive, Quark, Baidu Netdisk, WebDAV and SMB.
How do I add a music service?
Go to Library → Music Services → Add, pick the service type, and enter the server address and account details. For cloud drives, follow the authorization prompt.
How do I unlock full playback after the 5 samples?
Choose monthly, annual or lifetime on the in-app purchase page and buy via the App Store. One active purchase unlocks iPhone, iPad, Mac and Apple TV under the same Apple account.
How do I manage or cancel a subscription?
In Settings → Apple ID → Subscriptions on your device. Purchases, refunds and billing are handled by Apple.
How do I restore purchases?
Signed in with the same Apple account, use "Restore Purchases" on the purchase page to re-check your entitlement.
Loading a real library on Apple TV is slow or janky?
The first connection to a large library fetches data from your server — give it a moment; artwork is cached on device and gets smoother afterward. If it persists, email us your server type and library size.